Return & Refund Policy
Customer satisfaction is very important to us. We aim to ensure that every order reaches the customer in proper condition.
Return Eligibility
A return request may be considered if:
- The wrong product was delivered.
- The product arrived damaged or defective.
- The product has a verified manufacturing defect.
- The delivered product materially differs from the product ordered.
Return Conditions
- Return requests should be submitted within 3 days of receiving the order.
- Products should be unused and returned in their original condition.
- Original packaging, labels, accessories, and other included components should be retained.
- Photos or videos may be requested to verify the reported issue.
Refunds
- Refunds are processed after the returned product has been received and inspected.
- Approved refunds are generally processed within 5–10 business days, depending on the applicable payment method and financial institution.
- Original shipping charges may be non-refundable unless the return resulted from an error on our side.
Exchange Policy
Eligible products may be exchanged subject to product availability.
Non-Returnable Products
Returns may not be accepted for:
- Used products.
- Products damaged through misuse or improper handling.
- Products without original packaging where packaging is required.
- Personal care or hygiene products that have been opened or used.
- Products damaged after delivery due to customer handling.
