Return & Refund Policy

Customer satisfaction is very important to us. We aim to ensure that every order reaches the customer in proper condition.

Return Eligibility

A return request may be considered if:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The product has a verified manufacturing defect.
• The delivered product materially differs from the product ordered.

Return Conditions

• Return requests should be submitted within 3 days of receiving the order.
• Products should be unused and returned in their original condition.
• Original packaging, labels, accessories, and other included components should be retained.
• Photos or videos may be requested to verify the reported issue.

Refunds

• Refunds are processed after the returned product has been received and inspected.
• Approved refunds are generally processed within 5–10 business days, depending on the applicable payment method and financial institution.
• Original shipping charges may be non-refundable unless the return resulted from an error on our side.

Exchange Policy

Eligible products may be exchanged subject to product availability.

Non-Returnable Products

Returns may not be accepted for:

• Used products.
• Products damaged through misuse or improper handling.
• Products without original packaging where packaging is required.
• Personal care or hygiene products that have been opened or used.
• Products damaged after delivery due to customer handling.